FAQ’s

artwork

WHEN CAN I EXPECT MY ORDER

Each original collage is handmade, and usually takes me about one week to complete.  Shipping times vary, and can range from 6 – 12 days depending on your location.  Please see the Shipping section below.

If you need your order in a hurry, please e-mail me and I’m sure we can try and work with you to meet your deadline.

SALES TAX

Burnish & Brush Art Studio is a registered Canadian business. Sales Tax of 13% HST is charged to all orders shipped within Ontario, Canada. This applies to your item only, and NOT on shipping.

SHIPPING

The shipping charges include both shipping and handling. Shipments are currently sent by Canada Post as follows:-

  • Canadian Orders: Shipped as a regular parcel Delivery is within 8 business days
  • U.S. Orders: Shipped as a small packet, surface. Delivery is anywhere from 6 – 12 business days.
  • United Kingdom: Shipped as a small packet, Air. Delivery is anywhere from 6 – 10 business days
  • Australia: Shipped as a small packet, Air. Delivery is anywhere from 6 – 10 business days

Shipments are sent to the address indicated in Paypal. If you wish to be sent your items to an alternate address, please indicate this is the notes section in Paypal, or provide the address in a separate email directly to me.

Burnish & Brush Art Studio can not be held responsible for duties, or taxes that may be applied when shipping outside of Canada.

RETURNS

Damaged goods or short orders must be reported to Burnish & Brush Art Studio via email within 24 hours of receipt.

In the case of damaged goods, please retain the original packaging.

CARING FOR YOUR ORIGINAL ARTWORK

As with any original artwork, please avoid direct sunlight for long periods of time.

For cleaning, simply use a clean and dry cloth, being careful not to rub the artwork too hard.